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VAC-0003 Helpdesk Intern

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Location

Dubai

Apply by

31-ዲሴም-2026

Start Date

01-ኖቬም-2025

Duration

4 months

No. of Vacancies

1

Category

Temporary

Overview

  • CTG Overview

    CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

    But do you know who we are? And what do we do?

    We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

    Here’s a list of services we offer:

    • Staffing solutions and HR management services
    • Monitoring and evaluation
    • Fleet management and logistics
    • Facilities management
    • Sustainability and Communications Advisory
    • Election monitoring and observation
    • IT professional services
    • Medical assistance

    Visit www.ctg.org to find out more.


    Overview of position
    We are seeking an enthusiastic Helpdesk Administration Intern who will play a crucial role in support the helpdesk department by assisting in various administrative tasks related to the helpdesk operations. In this role, your primary responsibility will be to support the helpdesk activities by resolving technical issues & ensuring data accuracy on the system. This position will provide the intern with valuable hands on experience in a real world business environment & the opportunity to work alongside experienced professionals.

Role objectives

  • The Helpdesk Administration Intern’s responsibilities include, but are not limited to, the following:

    • Support the request from country teams to update information on Tayo.

    • Verify & rectify any inconsistencies or inaccuracies in the data as needed.

    • Additionally, support in project implementation duties as assigned.

    • Assist in monthly timesheet tracking.

    • Update data & any related administrative tasks as required by your line manager.

    • Perform other duties as may be required from time to time.

Required skills

  • Qualification
    Bachelors in Computer science, information technology or a related field (essential).
    Sector experience
    Minimum of 1 year/s of demonstrable relevant experience in information technology experience (essential).
    Geographical experience
    Minimum of 1 year/s of experience in Dubai (desirable).
    Languages
    Fluent in ENGLISH (essential).
    Key competencies

    • Bachelor’s degree in computer science, information technology or a related field.

    • Experience working with MS Office, skilled in MS Excel.

    • Must have experience in Middle East & / or Africa.

    • Must be fluent in English.

    • Strong problem solving & analytical skills, with the ability to quickly identify & resolve technical issues.

    • Excellent communication skills, both verbal & written, with the ability to articulate technical concepts to non technical users effectively.

    • Ability to work independently & collaboratively in a fast paced, dynamic environment.

    • Candidate should be meticulous & detail oriented, with an ability to identify & track bugs in software applications.

Further Information

  • Project Reporting
    This role reports to the Digital Team Leader.
    Team Management
    This role has no team management responsibility.
    Further Information
    Qualifed female candidates are encouraged to apply for this role.

Disclaimer

  • · At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
    · CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility
    · CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.
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